Who works in the QPC?
The QPC is staffed by pharmacists and physicians with training and expertise in clinical toxicology. Specialists in poison information receive calls from the public and healthcare institutions in Qatar and abroad. They provide management recommendations based on treatment guidelines.
When can you call the Qatar Poison Center?
The QPC provides information to healthcare and public callers from 9 AM to 1 AM, 7 days a week. In the near future, the QPC will be open 24 hours.
Where is the center located?
The Qatar Poison Center is located at Sidra and serves all of Qatar. All advice of the Qatar Poison Center occurs by telephone. We do not see any patients or provide any consultations in person in the poison center.
Why is the Qatar Poison Center needed?
Poisonings are a leading cause of morbidity and mortality. A call to the poison center gives you fast access to expert advice. For the public, a call can save the patient an unnecessary trip to the emergency department. The QPC also provides follow-up calls after the initial call.
How can the Qatar Poison Center help you?
For treatment advice about any kind of poison— medications, household
products, chemicals, bites/stings, or any other substance,
Poisons can hurt you — or even kill you — if you eat them, breathe them, or get them on your skin or in your eyes.
The poison center can help you with questions about exposure to or poisoning with:
- Household products
- Chemicals at work or in the environment
- Drugs (prescription, over-the-counter, or herbal medicines)
- Gases and fumes
- Snake bites, spider bites, scorpion stings, jellyfish stings or other marine exposures, plant exposures
We help people in all situations, such as:
- When children get into medications or household products, poison center experts are just one call away.
- If someone has taken or been given the wrong medication or the wrong dose.
- If someone is exposed to chemicals at their workplace.
What should you expect when you call the QPC:
- Your call will be handled as quickly as possible by a pharmacist or a physician who is a specialist in toxicology.
- You will receive expert and timely poisoning management advice given over the phone.
- You may receive further follow-up calls depending on the exposure.
- All information that you share with the QPC is confidential. We are committed to maintaining your privacy.
When you call the QPC, you may be asked for:
- Details about the situation, including: timing, persons involved, location, etc.
- Details about the medicine, chemical, or household product involved. Keep the container within reach to provide any additional information requested.
- Details about the person affected such as their age, weight, medical history, and any current symptoms.
- Not all poisonings require management at a healthcare facility, and most can be managed by observation at home, if advised by the QPC.
- The QPC is a call center. The QPC does not have a treatment facility. Cases that require direct medical care will be referred to an emergency department.
- The QPC is not a medical laboratory. However, the QPC will advise about any needed lab tests.
- The QPC cannot dispatch an ambulance to your location. For all medical emergencies, please contact 999.