Patient & Family Advisory Council

Partnering with Patients and Families to Shape Better Care at Sidra Medicine

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At Sidra Medicine, we believe that our patients and their families are essential partners in healthcare. Your experiences, insights, and voices help us design safer, more compassionate, and more responsive services.

The Patient and Family Advisory Council (PFAC) is a key part of Sidra Medicine’s commitment to patient- and family-centered care, community partnership, and meaningful engagement. Through PFAC, patients, families, and caregivers work alongside our clinical and administrative teams to help shape how care is delivered.

About the Patient and Family Advisory Council

What is a Patient and Family Advisory Council?

The Patient and Family Advisory Council (PFAC) at Sidra Medicine represents a group of patients, family members, and caregivers who meet regularly and work with our administrative and clinical teams to advance best practices at our hospital.

Your input will provide guidance on how to improve the patient and family experience at Sidra Medicine.

Who is a Patient and Family Advisor?

Patient and Family Advisors are volunteers who represent the voices of patients and families who receive care at Sidra Medicine. They work in partnership with doctors, nurses, leaders, and staff to help improve care for all patients and families.

Sidra Medicine is committed to supporting its advisors by:

  • Listening to and valuing their input
  • Responding to their ideas and recommendations

Sharing how feedback contributes to improvements and changes

Why Patient and Family Partnership Matter

Partnering with patients and families allows Sidra Medicine to better understand what truly matters to those we serve. PFAC supports our mission by:

  • Strengthening collaboration between the hospital and the community
  • Ensuring services reflect patient and family needs, values, and experiences
  • Supporting continuous improvement in quality, safety, and experience
  • Building trust, transparency, and shared accountability

PFAC is a core component of Sidra Medicine’s Partnership and Community Engagement approach, ensuring that community voices are embedded in planning, design, and evaluation.

What do advisors do

As a Patient and Family Advisor, you may:

  • Share experiences and insights in a respectful, collaborative environment
  • Participate in council meetings and focused discussions
  • Join as consistent members in workgroups or taskforces for specific services, projects, or initiatives
  • Participate in patient-related events to represent Sidra Medicine Patients
  • Review patient-facing materials, policies, procedures, and other documents
  • Support co-design of patient- and family-centered solutions

Your voice helps shape decisions that impact the wider community.

Structure of the Patient and Family Advisory Council?

Members consist of representatives from:

  • Medicine
  • Nursing
  • Clinical Operations
  • Quality & Patient Safety
  • Patient Experience
  • Patients and Family Representatives

Get Involved

If you are passionate about improving healthcare, strengthening partnerships, and representing the voices of patients and families, we invite you to apply to join the Patient and Family Advisory Council.

By becoming a Patient and Family Advisor, you play an active role in shaping the future of care at Sidra Medicine

Frequently Asked Questions

PFAC provides patients and their families with a platform to share feedback, ideas, and insights to help shape and improve patient care and experiences at Sidra Medicine. Your voice helps us create a more patient-centered and family-inclusive healthcare environment.

Anyone who has received care at Sidra Medicine or is a family member of someone who has received care is welcome to apply. We are looking for individuals who are passionate about healthcare improvement and are willing to share their experiences and perspectives.

Anyone who has received care at Sidra Medicine or whose family member has is welcome to apply. We aim to include diverse perspectives and lived experiences.

While no professional experience is required, we prefer applicants who hold a university certificate. What matters most is your experience as a patient or family member and your desire to contribute meaningfully.

We ask for a minimum commitment of 1–2 years, with attendance at a 90–120 minute meeting every other month. However, we understand that personal situations vary and will work with you as best we can.

No, this is a voluntary position. However, your contributions are greatly valued and recognized as an essential part of our improvement efforts.

Yes. Advisors will be guided and supported throughout their journey. We provide background information, training, and updates to ensure your contributions are impactful.

Yes. All meetings and written communication are conducted in English, so fluency is required to participate effectively.

You must have been a patient at Sidra Medicine (or the family member of one) to apply. Your experience may be recent or from the past several years.

Absolutely. We are committed to creating an inclusive environment. Please indicate any accommodations you require on the application form.

We currently accept adult applicants aged 18 and over for the Patient and Family Advisory Council. If you are under 18, you can still get involved through our Youth Advisory Council.

Yes. As this role involves engagement within the healthcare environment, we may require basic background checks to ensure the safety and integrity of all participants.

If you have any questions or concerns, please reach out to the Patient Family Advisory Council Liaison at pfac@sidra.org or call +974 3119 1608

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