Patient Information

Visitors and Companions

In order to safeguard the health and wellbeing of the staff, visitors and patients, Sidra Medicine is implementing the following precautionary measures on inpatient visitors and those accompanying patients at appointments to prevent and contain the spread of Coronavirus (COVID-19).

One adult visitor / companion for women and two adults for children.

We appreciate your compliance and understanding.

Appointments and Elective surgeries

Following the current development of the COVID-19 and in the interest of public health and patient safety, Sidra Medicine is implementing precautionary measures as of 17/03/2020:

For pediatric services:

All scheduled appointments and elective surgeries for children will be rescheduled to a later date (except infusion and dialysis clinics). Sidra Medicine may contact you for a phone consultation based on a clinical evaluation.

Children’s Services: how does COVID-19 impact patients and visitors coming to Sidra Medicine?

To ensure the safety of our patients and families, Sidra Medicine strives to remain free of the COVID-19 virus. To achieve this we ask a set of basic questions and will take the temperature of everyone entering the hospital as well as request the parent or guardian to show the status of the Ehteraz app on their smartphones. Initial screenings are done at the entries to our outpatient clinics and our Emergency Department.

Please note that we only test patients who are admitted to Sidra Medicine for specialty care that is not available at another healthcare facility.

For Children coming to the Outpatient Clinic

Please do not come to the Sidra Medicine Outpatient clinic if you are sick or have close contact with someone who has been diagnosed with COVID-19.

Please ensure your child has a confirmed clinic visit. Please call 4003-3333 if you are not sure of the date and time of your appointment.

Children with parents attending Hematology – Oncology Outpatient Center (HOOC), Outpatient Infusion Center (OPIC), and scheduled surgical and diagnostic procedures will all be tested in the testing center in DSU 1C at Sidra Medicine on the day before their appointment.

For Children coming to the Emergency Department (ED)

Patients coming to Sidra Medicine’s ED will be treated for their emergency medical needs and may be referred to another healthcare facility if their condition is limited to mild coronavirus symptoms. We are following the guidelines as set by Qatar’s Ministry of Public Health.

Only two adults (must be 18 or over) are allowed to accompany the child into the ED and siblings will not be allowed to visit. These two designated adults will be the only visitors allowed in the child’s room should the child be admitted to the hospital.

For Children who are admitted as in-patients to Sidra Medicine

If your child is admitted to Sidra Medicine, we take their safety, and the safety of your family as well as that of our other patients and our staff, very seriously. For each child admitted, the two designated adults (must be over 18) accompanying the patient, will be screened daily for signs of acute infection by the clinical team on the unit they are visiting.

Siblings of the patient are not allowed to accompany or visit the child during this time due to their safety, and we request parents to make arrangements to keep them at home

General Principals

Only designated adults who have been tested and cleared by Sidra Medicine may accompany or visit the child, and will be expected to wear a medical mask at all times when they are inside our hospital. Social and physical distancing should be maintained as much as possible in the patient rooms and corridors.

Contact us

If you have any queries about our children’s services and current guidelines, please dial 40033333 and press #1.

For women's services:

Sidra Medicine does not treat COVID-19 patients and we have several protocols in place to keep our patients, their families and staff safe during this time. Please download Women's Services Coronavirus Safety Measures for service updates.

For women’s scheduled appointments, Sidra Medicine will contact you for a phone consultation prior to the appointment date.

We apologize for the inconvenience caused. Thank you for your understanding and patience.

If you have any questions, please contact on 4003 3333

Pharmacy timings

Following the current development of the COVID-19 and in the interest of public health and patient safety , Sidra Medicine is implementing precautionary measures as of 23/03/2020 for pharmacy services:

For women's pharmacy services:

Pharmacy on the outpatient 4th floor will remain open as usual as per clinic appointments.

For pediatric pharmacy services:

Pharmacy will be providing a drive-through collection service at the outpatient clinic building. Due to entry restrictions, walk-in and unscheduled requests will not be processed.

For medication requests call 4003 0030, Sunday to Thursday, 8:00 am to 1.00 pm. Pharmacy staff will advise of the next steps to follow for collection.

For Patient Supply Store (PSS):

For supply store refill requests call 4003 6057, Sunday to Thursday, 8:00 am to 1.00 pm. Patient Supply Store staff will then call you back and advise of the next steps to follow for collection.

The drive-through collection points are located at the main entrance of the Outpatient Clinic building.

Card payment only is accepted at the drive-through collection point.

If you have any questions, please contact Sidra Medicine at 4003 3333.

Sidra Medicine has implemented the following mandatory safety protocols to ensure the safety of its patients, their families and staff during the current pandemic:

All patients and their companions/guardians and visitors will be screened prior to entry including:

  • Temperature check
  • Answering a set of basic questions
  • Required to show the status of the Ehteraz app on their smartphone

Inpatients and companions/guardians staying with them at our hospital:

  • Will be tested for COVID-19 before admission
  • Only one chosen companion per female patient
  • Only two designated guardians/adults per pediatric patient

Inpatients will be advised regarding the testing procedures prior to the admission process.

Virtual Consultations

We remain committed to patient-focused care through virtual consultations (via phone or video) for many of our outpatient clinics – allowing people to stay at home and access our world-class services from the comfort of their own surroundings.

Our patient access team will contact you to work out preferences and follow up with an SMS confirmation closer to your appointment. The SMS will provide instructions to guide you through the secure and easy-to-use process once your appointment is scheduled. Since this is a new process, we appreciate your patience should there be any technical issues.

Sidra Medicine reserves the right to decline entry to any individual who does not comply with the above steps.

Qatar is investing thoughtfully with the aim of providing the highest quality health care in the world. The state-of-the-art facility will not only provide world-class patient care, but will also help to build Qatar’s scientific expertise and resources.

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Based in Education City and as an entity of the Qatar Foundation for Education, Science and Community Development – Sidra is part of a dynamic research and education environment. Education City includes leading international institutions such as Georgetown University, Carnegie Mellon University and HEC Paris as well as recently established national research centers like Qatar Biomedical Research Institute and Qatar Environment and Energy Research Institute.

Sidra will work closely with its academic partner Weill-Cornell Medicine in Qatar (WCM-Q) as well as other health and research institutions like Hamad Medical Corporation (HMC) and Qatar Biobank in regard to all three missions – raising the standard of health care throughout the country and providing valuable opportunities for research and learning.