Benefits of Having Queues Integrated with the EMR
Most queuing systems are standalone -- you get a ticket and you wait your
turn. Unfortunately, in the healthcare setting this requires staff to
constantly switch between a queuing system and the EMR, which is where
the patient information resides. This can lead to mistakes, delays in
patient care, and overall frustration for both patients and staff.
Saffara solves this problem by fully integrating with our EMR and uses
the same patient information to automatically create a patient queue.
Furthermore, it allows for a single, seamless experience by allowing one
queue number to follow patients throughout their journey at Sidra Medicine.
If you see a doctor in a clinic, but also need lab services, and then finally
take a trip to the pharmacy to pick up your meds, Saffara allows your
one queue number to follow you through all of the places you go.
Also, rather than just receiving a printed piece of paper, you receive
a SMS text message on your phone when it's your turn. You never have to
worry about staring at some queue screen in a waiting room. As a patient,
you can relax and go grab a cup of coffee. When it's your turn, Saffara
will let you know.
Presented by our Obstetrics and Gynecology department in collaboration
with CMIST, 10 Moons is a patient facing mobile application allowing expectant
mothers to track their pregnancies. 10 Moons enables mothers to share
ultrasound images scanned at Sidra Medicine with family and friends, educate
mothers on week-by-week changes, and provide information on plan of care.
The application will also provide patients a way to streamline services
at Sidra Medicine. For example, information entered into 10 Moons will
help reduce the time spent filling out forms and waiting during patient visits.
Turning Ideas into Something Real
We have many talented in-house teams that can help bring ideas to life.
The Center for Medical Innovation, Software and Technology (CMIST) is
the only hospital-based software development team in the world! CMIST
members also help idea generators from
Imagine connect with fellow innovative teams such as Information Technology, Process
Improvement, Information Management, and The Quality Department, along
with multidisciplinary staff throughout the hospital, to refine and bring
their ideas to life.
To date, Sidra Medicine has run several successful challenges through
Imagine, including our inaugural challenge within the Children’s Clinical
Management Group. Within just one month of
Imagines’ launch, we achieved substantial success.
The future for innovation is bright at Sidra Medicine as we bring the next
generation of advanced patient care forward with future challenges in
Imagine and more collaboration with national partners throughout the nation!